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TERMS AND CONDITIONS - RETRO DESIGNER WEAR-

These terms and conditions govern the right to use this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

The Following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “You” refers to you our customer, the person accessing this website and accepting the Company’s terms and conditions. “Retro Designer Wear”, “Ourselves”, “We” and “Us”, refers to our Company. 

1. Contract formation

When you place an order for goods, we will send you a confirmation email, confirming receipt of your order and verifying the details of the order. Your order is an offer to purchase goods, and no contract exists between you and us for the sale of any goods until we have sent confirmation that your order has been dispatched. The contract between yourself and us will only be formed once confirmation of delivery has been sent. We are entitled to refuse any order placed without being required to give any reason as we will not process any orders that we reasonably suspect to be fraudulent or illegal, in using our website you warrant that you are legally capable of entering into a binding contract and that you are 18 years old and above.

2. Description and pricing

Every effort is made to ensure all items listed and their details are described and priced accurately, if we receive any order for items listed at an incorrect price, we will not process the order and will notify you first of the actual price of the item before we process the order on your acceptance of new price.

We do not accept liability for any errors or omissions contained on our website and reserve the right to change information, prices, details and description of goods and services at any time without notice.

Goods are subject to availability and on certain occasions we may be unable to process orders due to an item being out of stock or no longer available or an unspecified technical error. If this happens then we will advise you with the option to cancel your order.

Promotions and goods offered on our site may not be necessarily available in store and vice versa.

Deliveries outside the UK may be subject to import duties and customs tax depending on the country, and these charges will be incurred by you, and you will need to contact your local customs office to get full details of charges.

3. Payment

Payment for goods and delivery charges can be made by the method shown on our website when placing your order; we only process orders that have been 3D secure verified from card payments. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database only to be accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers; all electronic financial transactions entered through our website will also be protected by encryption technology.

You must acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you sign into our website).

4. Updating information

If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible. We will promptly correct any information found to be incorrect. Please let us know this detail before the order has been dispatched. After the dispatched, we have NO control over and are not responsible for the address of the order. To process orders, we may call or email customers on their given information to verify details or to correct personal information.

5. Delivery

If you choose to have your goods delivered to UK Mainland, then we aim to deliver your goods within the service chosen for delivery (this excludes weekends and bank holidays) from the day on which the order was made on placed no later than 3:00 pm. Please note that we cannot guarantee that you will receive the goods within such estimated delivery times as it depends on the courier services however we will provide you with a tracking number. You will need to sign for the goods at the point of delivery, if there is no-one available to take delivery, the courier or postman should notify you of an alternative date or place to collect the goods.

Accepted orders will be dispatched as soon as possible. However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery and we will inform you if there is any delay as soon as possible.

6. Cancellation

According to the UK distance selling regulations, you are permitted to cancel your order within 7 working days following delivery of your order and can return the goods to us for a refund. You must give written notice to us by post or email with your order details and product details and will be responsible for returning the goods to us at your cost (unless we delivered goods in error or defective). Goods should be returned new and unused, with all Retro Designer Wear barcodes and designer garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

We don't restrict that your order should reach us within 7 days although we do require that you post the item back within 7 working days of receipt. You may post your return on an economy service; although please keep any tracking numbers for future reference. Under the "Consumer Protection (Distance Selling) Regulations 2000" (DSRs) all the EU based customers have the right to cancel their order with us if they change their mind before items have been dispatched.

7. Returns & Refunds

If you wish to return for a refund or exchange on unworn items with original labelling attached, then goods must be sent within 14 days of receipt of order. You will be liable for postage incurred unless non-faulty items. Please make sure that returns should be sent to a service providing a tracking number and insurance as we are not responsible for any delay or loss of packages. We request you to include the invoice that is enclosed with the goods that you received, or your name and order number when returning, once the item has been received and checked, then we shall proceed with the return for an exchange or a refund.

Items that are returned as faulty will be checked for any signs of damage of wearer related or malicious or accidental damage, if the defect is genuine, then we will process a full refund.

8. Warranty

This warranty does not apply to any defects in goods arising from fair wear and tear, willful damage, negligence or failure to follow instructions.

9. Data Protection

Any information acquired by the proprietors of Retro Designer Wear through the use of this website will be processed in agreement with the Data Protection Act 1998. We take appropriate technical and organizational measures to protect against unauthorized or unlawful processing of your personal information.

10. Cookies

Like many sites, our website uses cookies. Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website. The cookies we use do not contain personal data about you.

We use traffic log cookies to identify which pages are being used, this helps us analyze data about webpage traffic and improve our website to tailor it to customer needs, we only use this information for statistical analysis, and then the data is removed from the system.

Overall cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

11. Social Media Platforms

Communication, engagement and actions taken through external social media platforms that Retro Designer Wear website participates on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate upon them with due care and caution concerning their privacy and personal details. This website will never ask for personal or sensitive information through social media platforms and encourages users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

12. Shortened Links in Social Media

Retro Designer Wear website may share web links to relevant web pages through their social media platform accounts. By default, some social media platforms shorten lengthy URL.

Users are advised to take caution and good judgement before clicking any shortened URL published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URL are published many social media platforms are prone to spam and hacking and. Therefore, Retro Designer Wear cannot be held liable for any damages or implications caused by visiting any shortened links.

13. Links

These terms only cover this website; any links within this website are for expediency only. We don't ’t accept any responsibility or liability for the content of websites that are not under our control, these sites have separate and independent terms and conditions. We have no control over and are not responsible for the terms & condition of third parties. You should exercise caution and look at the privacy statement applicable to the website in question. Nevertheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

14. Limitation of Liability

We shall not be liable to you in contract, tort (including with ought limitation negligence) and breach of statuary duty for any loss of profits, business, goodwill, reputation, revenue or business opportunity whether direct or indirect. We will not be held responsible for any delay or failure to comply with the obligation under these Terms if the delay or failure arises from any cause which is beyond our reasonable control. We do not warrant the following for the website, operate error free, servers have no viruses and will not be held responsible.

15. Applicable law

These Terms and Conditions are in agreement with the laws in Scotland, any disputes arising under these terms shall be subject to the exclusive jurisdiction of the Scottish courts.

Please remember we don't accept any returns at our stores, nor you will be issued a replacement or refund. In a case of exchange, if the item you require is of greater value, we want you to state your consent on the invoice that you agreed to any additional charges being debited from the card/account in the original transaction. In a case of order cancellation, our customer care team should be notified in writing within 7 working days from the day after you received you order. It is recommended that the item should be returned from the same country to which they were delivered. Items should be returned new, unused, and with all Retro Designer wear and designer garment tags still attached. Returns that are damaged soiled or altered may not be accepted and may be sent back to the customer.

16. Discounted and Non-Returnable Products

For goods that are purchased at discounted rates, it is possible that the amount will be adjusted to the revised order value and appropriate discount level. Under our returns and refunds policy, we don’t accept any items that are purchased with gift vouchers or free items. This does not affect your statutory rights in respect of faulty or damaged goods.

Delivery charges are non-refundable in case of when you cancel a part of your order. We have a committed customer team that works hard to process all refunds within 1-2 working after receiving the item back. However, that may be slightly delayed in case of a busy period. All items that are successfully returned will be credited to the account that is originally used to purchase the item that will be excluding any taxes or import duties incurred.

17. General

Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

18. Disclosing Your Information

We do not sell, trade, or otherwise, transfer to outside parties your personally identifiable information. We, therefore, will not distribute your personal information to outside parties without your consent, this does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

You may request details of personal information which we hold about you under the Data Protection Act 1998, with there being a small fee payable. If you would like a copy of the information held on you, please write to contact@retrodesignerwear.com.

19. Notification of Changes

This Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. Any changes we may make to our terms and condition in the future will be posted on this page and, where appropriate, notified to you by e-mail. However, we advise that you check this page regularly to keep up to date with any necessary changes. If we decide to change our Terms and Conditions, then we will post those changes on this page.

20. Contact details

This website is owned and operated by Z and Z Limited, Unit 35, The Plaza, East Kilbride, UK, G74 1LW. VAT Registration No. 877872454

We are registered as a data controller with the UK Information Commissioner's Office. Our UK VAT Registration Number is 877872454.

Registered Office: Retro Designer Wear, Unit 35, The Plaza, East Kilbride, UK, G74 1LW

UK VAT Registration Number GB877872454

If you have any queries or wish to discuss the terms and condition in detail, please do not hesitate to contact us. All queries should be emailed to “contact@retrodesignerwear.com” generally we deal with all queries within 48 hours (but some cases may take longer). If we need to investigate your query further, we will advise in those circumstances. For more information, please contact our Customer Care team at 01355 570 378.

21. Your Consent

Please do not hesitate to contact us regarding any matter relating to these Terms and Conditions. This term & condition applies only to information collected through our website and not to information collected offline.

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