All orders processed and delivered within 3-5 working days
To start the return process for your order, please enter your email address or phone number (please include +44) and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
Free gifts or promotional items are not returnable!
Are there any charges for return?
- There are no charges for return
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
- Please ensure you obtain proof of postage.
- Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received back by Retro Designer Wear
- Retro Designer Wear does not accept responsibility for products lost during returns shipping. This responsibility lies with the customer
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- Approved refunds will be processed, and a credit will automatically be applied original method of payment, within 10 working days.