Delivery Policy

In Store Notice

We would like to let our customers know that we are now re-open and operating as usual in store and online.

The health and well-being of our staff and customers are of paramount importance and as a result, we will be adhering to all government advice and taking the necessary precautions to ensure the safety of all who enter our store.

This includes:
- Ensuring customers wear face masks in-store at all times
- Providing hand sanitiser for staff and customers
- Encouraging card and contactless payment where possible
- Providing staff with protective face shields

We appreciate your support and can't wait to see you in-store soon 

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Delivery

*Please note, due to Covid-19, delivery times may vary dependent on the courier and the location*

• UK Delivery Charges: £4.99 - 2 to 3 Working Days

• Northern Ireland / R.O.I Delivery Charges £7.99 - 3 to 5 Working Days

• International Orders sent via UPS • Europe Delivery Charge £14.99 - 2 to 3 Working Days

• Rest Of The World Delivery Charge £19.99 - 3 to 5 Working Day

You can remove the shipping cost by collecting your order directly from our store in East Kilbride shopping centre. When you place your order online select the Click and Collect option at checkout, your order will then be available for collection within 1hour during working hours. For collection you must provide us with your order number and one piece of ID from the following:

• Driving License

• Bank Card

• Passport.

If you wish to return the item for an exchange then you must email us, once confirmation has been given for collection/exchange then you can exchange the item(s) in store. Regarding refunds for any return, this can be handled in store with your order ID but will be passed on to our web team for online refund process.

Please note that we are unable to offer a UK delivery service on Bank Holidays so please allow an extra working day for deliveries. All orders placed at the weekend and holidays are processed the next working day.

Depending on the value of your order your parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

Unfortunately, these charges are out of our hands and vary widely from country to country, so we are unable to predict what your particular charges may be. For more accurate information we suggest contacting your local customs office in order to ensure that you are not surprised if there are any unexpected delivery charges at your end.

If you choose to have your goods delivered to UK Mainland then we aim to deliver your goods within the service chosen for delivery (this excludes weekends and bank holidays) from the day on which the order was made and orders placed no later than 3:00pm Thursday's for delivery for Friday.

Please note that we cannot guarantee that you will receive the goods within such estimated delivery times as it depends on courier services but we will provide you with tracking number so you can track your order yourself.

We are very sorry but the following post codes may receive their order within 3-5 working days independent of the delivery service chosen: AB (All), BT (All), DD (All), DG (All), FK (All), IV (All), KA (All), KW (All), KY (All), ML (All), PA (All), PH (All), TD (All), GY ( All), HS ( All), IM ( All), JE (All), TR21, TR22, TR23, TR24, TR25, ZE1, ZE2, ZE3 Channel Islands, Highlands & Islands of Scotland, Shetlands.

Unfortunately, Saturday delivery is only available for mainland UK deliveries.

We are very sorry but we cannot offer Saturday delivery to the following postcodes: AB (All), BT (All), DD (All), DG (All), FK (All), IV (All), KA (All), KW (All), KY (All), ML (All), PA (All), PH (All), TD (All), GY ( All), HS ( All), IM ( All), JE (All), TR21, TR22, TR23, TR24, TR25, ZE1, ZE2, ZE3

Please note Saturday Deliveries must be submitted by 3pm on the Friday prior, any orders placed with Saturday Delivery after 3pm will not be delivered that coming Saturday.

We ship worldwide using different couriers according to the charges and policies of the country in question. We primarily use Parcel Force, Royal Mail and UPS for all orders.

A signature will always be required for delivery and if there is no one available to take delivery, a card may be left to advise you, this will confirm that the parcel has been returned to the local depot.

You can then contact them to arrange collection or to schedule a new delivery date.